If information doesn't appear to have saved on the mobile app, first check its synchronisation status.

Particularly when working offline, information may be stored locally waiting for an internet connection.

Before entering the same information again:

• Check whether the device has internet access
• Allow Brisk to synchronise
• Check whether there are outstanding uploads
• Refresh the relevant job after synchronisation

Also make sure the user has an active Brisk licence and is running a supported version of the app.