Email Intake can turn incoming customer emails into Brisk work without somebody having to retype everything manually.

Connecting Email Intake is an Admin task.

Once it's connected, Supervisors can also use the Email Intake queue.

Depending on your setup:

• Incoming messages can appear in the Email Intake queue
• Emails can be converted into enquiries or jobs
• An Outlook add-in is available
• AI can help extract job information

AI parsing uses Brisk credits.

Email Intake is best treated as a review queue. Check the information before creating the enquiry or job rather than treating incoming email as automatically approved work.